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Ticket Requests

From quick updates to more involved projects, every request requires a different level of effort. To help you understand how your support hours can be used, we’ve outlined typical time estimates for common tasks below. This guide is designed to set clear expectations and help you prioritize based on the complexity and scope of your needs.

Name
Category
Hours
Subscription Level
Set up a Facebook Ads campaign
Advertising
3-5 hours
Upgrade & Premium
Set up a Google Ads campaign
Advertising
4-6 hours
Upgrade & Premium
Optimize existing Google Ads or Meta Ads campaigns
Advertising
2-3 hours
Upgrade & Premium
Create retargeting ad campaign
Advertising
3-5 hours
Upgrade & Premium
Set up LinkedIn Ads campaign
Advertising
3-4 hours
Upgrade & Premium
Design multiple ad variations for A/B testing (static + video)
Advertising
4-6 hours
Upgrade & Premium
Launch a LinkedIn Ads lead generation campaign
Advertising
3-4 hours
Upgrade & Premium
Conduct competitive analysis for digital advertising
Advertising
2-3 hours
Premium Only
Review and optimize active ad campaigns
Advertising
2-3 hours
Upgrade & Premium
Build and automate a HubSpot workflow
CRM/HubSpot
3-4 hours
Upgrade & Premium
Set up CRM custom properties
CRM/HubSpot
1-2 hours
Upgrade & Premium
Create custom CRM reports/dashboards
CRM/HubSpot
2-4 hours
Upgrade & Premium
Integrate HubSpot forms on external website
CRM/HubSpot
2-3 hours
Upgrade & Premium
Set up email nurture campaign in HubSpot
CRM/HubSpot
3-5 hours
Upgrade & Premium
CRM data clean-up and deduplication
CRM/HubSpot
3-6 hours
Upgrade & Premium
Configure Salesforce integrations with website
CRM/HubSpot
4-6 hours
Premium Only
Train team on using HubSpot CRM (basic session)
CRM/HubSpot
3-4 hours
Upgrade & Premium
Create automated event registration and reminder workflow
CRM/HubSpot
3-5 hours
Upgrade & Premium
Build automated thank-you email workflow for donors
CRM/HubSpot
2-3 hours
Upgrade & Premium
Create and schedule an email series for event promotion
CRM/HubSpot
3-5 hours
Upgrade & Premium
Implement CRM integration with email marketing platform
CRM/HubSpot
3-4 hours
Upgrade & Premium
Set up automated donor acknowledgment emails
CRM/HubSpot
2-3 hours
Upgrade & Premium
Build and automate RSVP form and workflow for events
CRM/HubSpot
3-4 hours
Upgrade & Premium
Perform CRM segmentation for targeted email campaigns
CRM/HubSpot
2-3 hours
Upgrade & Premium
Build and automate volunteer intake form + follow-up
CRM/HubSpot
3-4 hours
Upgrade & Premium
Conduct CRM audit and optimization recommendations
CRM/HubSpot
4-6 hours
Premium Only
Review and recommend improvements for donor journey
CRM/HubSpot
3-4 hours
Premium Only
Develop marketing automation strategy (email + CRM workflows)
CRM/HubSpot
4-6 hours
Premium Only
Conduct a gap analysis for CRM integrations and automation
CRM/HubSpot
3-5 hours
Premium Only
Design branded social media templates (carousel/post)
Design
3-5 hours
Upgrade & Premium
Design branded email template (non-automated)
Design
3-4 hours
Upgrade & Premium
Create branded flyer, one-pager, or brochure
Design
3-5 hours
Upgrade & Premium
Design presentation deck up to 8 slides (PowerPoint/Google Slides)
Design
5-10 hours
Upgrade & Premium
Design presentation deck up to 15 slides(PowerPoint/Google Slides)
Design
10 - 15 hours
Upgrade & Premium
Design presentation deck 16+ slides(PowerPoint/Google Slides)
Design
15 - 30 hours
Upgrade & Premium
Design and build an interactive infographic or custom visual
Design
6-8 hours
Upgrade & Premium
Create custom icons or illustrations for website
Design
7+ hours
Upgrade & Premium
Design a full social media campaign (graphics + layout)
Design
6-8 hours
Upgrade & Premium
Create print-ready event signage or banners
Design
3-5 hours
Upgrade & Premium
Design and format a PDF (3-5 pages)
Design
6-8 hours
Upgrade & Premium
Design and format a PDF (5-10 pages)
Design
10-15 hours
Upgrade & Premium
Design branded email signature templates for staff
Design
1-2 hours
Upgrade & Premium
Develop custom branded Canva templates for social media (5)
Design
4-6 hours
Upgrade & Premium
Design website wireframes for a new section or page
Design
3-5 hours
Upgrade & Premium
Conduct a digital strategy consultation (1 session)
Other
2-3 hours
Premium Only
Monthly performance report with insights
Other
2-3 hours
Premium Only
Create multi-channel fundraising campaign (email + social + ads)
Other
6-10 hours
Premium Only
Create SEO-optimized blog content outline and brief
Other
2-3 hours
Premium Only
Develop digital marketing strategy for upcoming campaign
Other
5-8 hours
Premium Only
Host strategy session to align marketing and fundraising goals
Other
3-4 hours
Premium Only
Develop annual digital fundraising strategy
Other
5-8 hours
Premium Only
Competitive audit of peer organizations' digital presence
Other
3-5 hours
Premium Only
Build a custom quarterly marketing report with insights
Other
4-6 hours
Premium Only
Facilitate digital strategy workshop for internal team
Other
5-7 hours
Premium Only
Create multi-channel communications strategy (email, social, web)
Other
5-8 hours
Premium Only
New webpage design
Website
10-15 hours
Premium Only
New template development
Website
10-15 hours
Premium Only
Update website images and copy
Website
1-2 hours
Upgrade & Premium
Create a new landing page from a template
Website
3-4 hours
Upgrade & Premium
Troubleshoot and fix hosting issue
Website
2-3 hours
Upgrade & Premium
Integrate donation/payment processor
Website
3-5 hours
Upgrade & Premium
Publish and format a blog post
Website
1-2 hours
Upgrade & Premium
Install and configure WordPress plug-in
Website
1-2 hours
Upgrade & Premium
Redesign homepage banner or hero section
Website
2-3 hours
Upgrade & Premium
Develop a custom website feature (e.g., directory)
Website
5-10 hours
Upgrade & Premium
Set up a content approval workflow in CMS
Website
2-3 hours
Upgrade & Premium
Add or optimize tracking pixels (Google Analytics, Meta Pixel)
Website
1-2 hours
Upgrade & Premium
Conduct basic SEO audit and implement fixes
Website
3-5 hours
Upgrade & Premium
Migrate existing content to a new website or CMS
Website
6-10 hours
Upgrade & Premium
Develop custom donation landing page with integrations
Website
4-6 hours
Upgrade & Premium
Create and manage A/B test for landing page or ad creative
Website
3-5 hours
Upgrade & Premium
Configure advanced GA4 conversion tracking
Website
3-4 hours
Upgrade & Premium
Design and build custom pop-up for lead capture
Website
2-3 hours
Upgrade & Premium
Implement accessibility (ADA/WCAG) fixes across website
Website
4-8 hours
Upgrade & Premium
Integrate webinar or virtual event platform (e.g., Zoom, Hopin)
Website
2-4 hours
Upgrade & Premium
Develop simple AI chatbot using HubSpot or 3rd party tool
Website
4-6 hours
Premium Only
Develop a custom interactive map for a website
Website
8-10 hours
Upgrade & Premium
Build a membership directory or searchable listing
Website
10-15 hours
Upgrade & Premium
Create a custom-branded donation form
Website
3-5 hours
Upgrade & Premium
Set up Google Tag Manager with multiple tracking tags
Website
2-3 hours
Upgrade & Premium
Create a fundraising-focused landing page
Website
3-4 hours
Upgrade & Premium
Conduct website UX/UI audit with recommendations
Website
4-6 hours
Premium Only
Perform full SEO site audit and present key findings
Website
6-8 hours
Premium Only
Conduct accessibility audit (ADA/WCAG) for website
Website
4-6 hours
Premium Only
Audit Google Analytics setup and fix tracking issues
Website
3-4 hours
Upgrade & Premium