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Community Health Workers Association of Delaware
Government
Digital Experience
Operations & Efficiency
Case Study • Community Health Workers Association of Delaware

Community Health Workers Association of Delaware

360 Degree Workforce Development

Project Overview

The Situation

Delaware’s community health workers (CHW) play a critical role in supporting individuals and families facing health and social barriers. Across the state, workforce development efforts were fragmented, making it difficult to recruit, train, credential, and support CHWs at scale. Rural and underserved communities faced the greatest gaps, with limited access to coordinated services and clear professional pathways.
  • 1

    Fragmented workforce development systems and processes across the state

  • 2

    Limited visibility into workforce readiness, gaps, and outcomes

  • 3

    Difficulty scaling recruitment, training, and credentialing consistently

  • 4

    Access barriers in rural and underserved communities

  • 5

    Lack of clear, connected pathways for CHW professional growth

  • 1

    Build scalable infrastructure to recruit and credential a consistent, well-trained CHW workforce statewide

  • 2

    Create clear pathways for training, certification, and professional growth

  • 3

    Improve coordination and visibility across partners, employers, and public health initiatives

  • 4

    Expand reach in rural and underserved communities

  • 5

    Reduce friction in accessing training, resources, and next-step opportunities

OUR APPROACH

Our Solution

We began with a focused discovery process to understand how CHWAD, state partners, and employers were supporting the workforce today, and where gaps were slowing progress. Rather than layering new tools onto fragmented systems, we designed a unified platform that brings together training, credentialing, data, and engagement into one coordinated experience.

The solution was a connected digital platform that streamlines workforce operations, improves access to training and resources, and gives CHWAD and its partners the visibility needed to scale and support the CHW workforce statewide.

Operations & Efficiency

Operations & Efficiency

Automation and process redesign that reduce costs and empower teams.

Streamlined workflows and intelligent systems that free your team to focus on what matters.

Digital Experience

Digital Experience

Websites, apps, bots, and platforms engineered for scale and impact.

Beautiful, performant digital experiences that delight users and drive engagement.

Data & Analytics

Data & Analytics

Insights that go beyond dashboards to guide real-time decision-making.

Predictive analytics, business intelligence, and data visualization that powers growth.

Platform Development

The Delaware CHECK platform was built as a centralized digital hub supporting the full CHW workforce lifecycle, designed for accessibility, scalability, and statewide coordination. It serves as the foundation for connecting fragmented systems and enabling a more coordinated, statewide approach to workforce development.

Learning Management System (LMS)

A platform for core competency training, continuing education, and advanced skill development

Database & Member Portal

A credentialing database and member portal for certifications, completions, and professional milestones

Workforce Intelligence Dashboards

A dashboard for regional gap analysis, skills inventory, and demand forecasting

Event Management Tools

A tool that supports trainings, summits, and peer learning

Resource Discovery Tool

AI-enabled resource discovery tools that help CHWs find relevant training, resources, and next steps faster

Process Automation

Centralized digital infrastructure replaced manual tracking of credentials, training status, and member engagement, reducing administrative burden for CHWAD staff and partner organizations statewide. These workflows ensure consistency, reduce errors, and allow teams to focus more on program delivery than administration.

Automated Workflow

Data & Analytics

The Delaware CHECK platform connects workforce, training, credentialing, and engagement data into a unified analytics environment, giving CHWAD, state agencies, and health system partners visibility into workforce readiness, regional gaps, and program impact. This shared view supports more informed planning, funding decisions, and long-term workforce strategy.

Connected Platforms

Learning Management System (LMS)

Tracks course enrollment, completion rates, skill progression, and continuing education.

Credentialing Database

Provides real-time visibility into certification status, professional milestones, credential gaps by region and role.

Workforce Dashboard

Aggregates regional workforce data to support gap analysis, demand forecasting, and strategic planning.

Performance Metrics

Community Reach

increase in reach in underserved areas 35%
75%

Statewide Workforce

credentialed or professionally developed

Delivered Work

Delaware CHECK Platform

A centralized hub integrating training, credentialing, workforce intelligence, and event management for the full CHW lifecycle.

Workforce Gap Dashboards

Regional dashboards providing insight into skills gaps, demand trends, and workforce readiness.

Learning Management System (LMS)

A learning management system delivering core competency training, continuing education, and advanced development pathways statewide.

Credentialing Database & Member Portal

A secure system tracking certifications and professional milestones.

Multichannel Recruitment Camapigns

Outreach campaigns expanding awareness of CHW roles and career pathways.

Resource Discovery Tools

AI navigation tools to help CHWs discover training, resources, and professional opportunities.

Results That Speak

Measurable outcomes from our strategic implementation

75%
Workforce credentialed

Centralized training access drove credentialing and professional development statewide.

25%
Increase in reach

Expanded events, training participation, and better-connected CHWs extended services into underserved communities.

360º
full lifecycle coverage

The platform supports every stage of the CHWs journey from recruitment through advanced credentialing and professional development.

Ready to Transform Your Organization?