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Tapp Into Growth

Tapp Impact

Our mission is to create impact through digital transformation. We empower organizations to achieve their full potential by leveraging the latest digital marketing strategies and technologies. By aligning our expertise with our clients' goals, we help them create meaningful connections, drive growth, and make a lasting impact in the world.

Tapp Perks

At Tapp Network, we believe in empowering our team to thrive both personally and professionally. With our flexible "work from anywhere" policy, and competitive benefits, you can take control of your schedule and focus on what matters most.

All full-time employees in good standing enjoy these additional perks!

  • Work from anywhere! The world is your workspace. (... but reliable internet is required!)
  • Unlimited PTO, every employee is encouraged to have a strong work-life balance.
  • Work-from-home stipend.
  • Full benefits package (medical, dental, vision).
  • Short-term, long-term, and life insurance policies.
  • Paid parental leave.
  • 401k with employer matching.
  • Great work environment and employee culture.
  • FREE professional development opportunities.

Tapp Recruitment

At Tapp Network, we believe in hiring transparency. From clear job expectations to fair assessments, we ensure every candidate understands the process, the role, and how they can succeed. Our goal is to build a team that thrives on openness, collaboration, and shared success.

1. Apply below
2. Interview with HR
3. Assessment Test
4. Hiring Manager
5. Assessment Project
6. Meet the Co-Founders
7. Offer letter

Tapp Team

Joining the Tapp team means stepping into a dynamic, driven environment where we work together to make our clients happy! Our group is composed of passionate, talented individuals who thrive on collaboration, innovation, and mutual respect. We celebrate diverse perspectives, and working together toward shared success. With a strong culture of team work, open communication, and continuous learning, you'll find a supportive network eager to help you grow both personally and professionally. Whether you're brainstorming the next big idea, tackling exciting challenges, or celebrating wins together, you'll be part of the Tapp team that values integrity, curiosity, and a relentless drive to exceed expectations. Learn more about our Tappers.

Tapp Culture

The Tapp Network culture thrives on innovation, collaboration, and inclusivity. At the core, we’re driven by a shared mission to connect, inspire, and elevate each other and our clients. Every team member’s voice is valued, and we foster an environment where diverse perspectives lead to stronger outcomes. Communication is key—whether we’re working with clients or internal projects, we do it together, ensuring everyone feels supported and heard. And above all, we don't forget to have fun! 

About the role of Account Manager at Tapp Network

Join our growing team at Tapp Network as an Account Manager!

Tapp Network is a purpose-driven digital transformation agency founded in 2012 by Joe DiGiovanni and Kyle Barkins in Wilmington, Delaware. Tapp was established to bridge the gap between large corporations and mission-driven organizations, including nonprofits and government agencies, by providing advanced marketing technology and digital solutions to help their clients grow. The Website Solutions Associate is a vital part of the success of Tapp Network. 

In the Account Manager role, you are responsible for maintaining and strengthening client relationships, ensuring customer satisfaction, and driving business growth by identifying new opportunities within existing accounts.  

Responsibilities

Here are your primary responsibilities: 

  • Client Relationship Management& Growth: Building and maintaining strong, long-term relationships with clients while proactively identifying upsell/cross-sell opportunities to achieve 15-20% annual account growth.
  • Revenue Responsibility: Maintain minimum $350K Annual Under Management (AUM) and achieve 15% average revenue growth across 80% of managed accounts.
  • Strategic Account Planning: Collaborative partnership to develop comprehensive growth strategies for assigned client portfolio, positioning Tapp as a strategic growth partner rather than just a service provider. 
  • Technology Integration: Leverage AI tools, automation, and advanced marketing technology to deliver superior results and educate clients on technological improvements.
  • Project Excellence: Execute client deliverables on time, meeting Tapp standards, and maximum client satisfaction.
  • Client Deliverables: Executing client needs that may include email campaigns, designs, website management, and any other needs. 
  • Communication: Acting as the main point of contact for clients, communicating with them regularly and keeping them informed about relevant updates and developments.
  • Problem Solving: Addressing client issues and concerns, working with internal teams to find solutions and prevent escalation.

Qualifications

  • 2+ years' experience in Account Management, a bonus for agency experience
  • Demonstrated history of retaining clients and increasing yearly retainers
  • Effective time management, impeccable organization, and the flexibility to adapt quickly to changes
  • Excellent communication skills
  • Experience in WordPress and HubSpot

Compensation

$60,000-95,000, pending experience and alignment with qualifications.

Perks and Benefits

View all benefits and perks of working at Tapp Network on our Careers page.

Apply Now

Fill in the form below and let us know why you think you'd be the ideal fit for Account Manager at Tapp Network.

 

Don't see what you're looking for?

Fill in the form below and let us know what role you think you fit, or why you think you would be a superstar on our team!