TAPP CAREERS
Browse our open positions and join our mission-driven, growth-focused team.
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The Tapp Team
Joining the Tapp team means stepping into a dynamic, driven environment where we work together to make our clients happy! Our group is composed of passionate, talented individuals who thrive on collaboration, innovation, and mutual respect. We celebrate diverse perspectives and working together toward shared success.
With a strong culture of teamwork, open communication, and continuous learning, you'll find a supportive network eager to help you grow both personally and professionally.
Whether you're brainstorming the next big idea, tackling exciting challenges, or celebrating wins together, you'll be part of the Tapp team that values integrity, curiosity, and a relentless drive to exceed expectations. Learn more about our Tappers.
Our Hiring Process
Apply Below
Submit your application through our careers portal
Interview with HR
Initial screening call to discuss your background
Assessment Test
Complete a skills assessment relevant to your role
Hiring Manager
In-depth discussion with the hiring manager
Assessment Project
Work on a real-world project challenge
Meet the Co-Founders
Final interview with company leadership
Offer Letter
Welcome to the team! Receive your offer
Welcome
Aboard!
From application to welcome aboard, our streamlined 7-step process typically takes 2-3 weeks. We value transparency and will keep you informed at every stage.
The Tapp Culture
The Tapp Network culture thrives on innovation, collaboration, and inclusivity. At our core, we’re driven by a shared mission to connect, inspire, and elevate both ourselves and our clients. Every team member’s voice is valued, and we foster an environment where diverse perspectives lead to stronger outcomes. Communication is key—whether we’re working with clients or internal projects, we do it together, ensuring everyone feels supported and heard. And above all, we don't forget to have fun!
Tapp Perks
Why Work With Us
Open Positions
Think You're A Fit?!
Account Manager
Join our growing team at Tapp Network as an Account Manager!
Tapp Network is a purpose-driven digital transformation agency founded in 2012 by Joe DiGiovanni and Kyle Barkins in Wilmington, Delaware. Tapp was established to bridge the gap between large corporations and mission-driven organizations, including nonprofits and government agencies, by providing advanced marketing technology and digital solutions to help their clients grow. The Website Solutions Associate is a vital part of the success of Tapp Network.
In the Account Manager role, you are responsible for maintaining and strengthening client relationships, ensuring customer satisfaction, and driving business growth by identifying new opportunities within existing accounts.
Responsibilities
Here are your primary responsibilities:
- Client Relationship Management& Growth: Building and maintaining strong, long-term relationships with clients while proactively identifying upsell/cross-sell opportunities to achieve 15-20% annual account growth.
- Revenue Responsibility: Maintain minimum $350K Annual Under Management (AUM) and achieve 15% average revenue growth across 80% of managed accounts.
- Strategic Account Planning: Collaborative partnership to develop comprehensive growth strategies for assigned client portfolio, positioning Tapp as a strategic growth partner rather than just a service provider.
- Technology Integration: Leverage AI tools, automation, and advanced marketing technology to deliver superior results and educate clients on technological improvements.
- Project Excellence: Execute client deliverables on time, meeting Tapp standards, and maximum client satisfaction.
- Client Deliverables: Executing client needs that may include email campaigns, designs, website management, and any other needs.
- Communication: Acting as the main point of contact for clients, communicating with them regularly and keeping them informed about relevant updates and developments.
- Problem Solving: Addressing client issues and concerns, working with internal teams to find solutions and prevent escalation.
Qualifications
- 2+ years' experience in Account Management, a bonus for agency experience
- Demonstrated history of retaining clients and increasing yearly retainers
- Effective time management, impeccable organization, and the flexibility to adapt quickly to changes
- Excellent communication skills
- Experience in WordPress and HubSpot